Auto Body Repair ArlingtonI want to thank George and Donna for their enduring commitment to quality, honesty, integrity and customer service. They've been repairing my vehicles for over 10 years so this review is long past due. Recently, our Toyota Sienna was involved in back-to-back accidents within a two week period. Because of the overlapping nature of the damages and other delays on the part of the insurance company the repairs took longer than expected. Donna kept me in the loop and stayed in communication with me throughout the entire process. The resulting top-quality workmanship has given me something to smile about.
Today I contacted Donna after discovering that the van's heater wasn't working. They gladly offered to see me this afternoon and spent over an hour checking under the hood and diagnosing the problem. Within short order, George found a radiator leak and faulty repair done a few months ago by one of those national chain stores. Thankfully, he caught the issue in time before our family got stranded by the side of the road or the engine got damaged. George kindly spent time on the phone with the other shop explaining his findings. I sent over photos and without delay the other shop agreed to pay for the repair and towed my vehicle. I would have preferred to have Nu Way fix the botched repair, but under the circumstances I reluctantly allowed my van to be taken back to the original repair shop. I offered to compensate George for all the time he spent helping me today, but he declined. Although I was not happy to find out about the other shop's mess up, the great thing is that I now know Nu Way also services brakes, struts, radiators, condensers, and timing belts. I will be sure to contact them first next time the need arises.
On another occasion several years ago, I took the same van to Nu Way because I was having issues with one of the automatic sliding doors. After taking a look at it, George recommended that I contact Toyota because it seemed like something they should cover even though my warranty was long over. Nu Way could have made money off the repair, but instead George chose to do the right thing and sent me on my way. As it turned out, sometime later Toyota issued a recall on that door mechanism and I was able to get it fixed at no charge.
Janine Wong
Auto Body Repair ArlingtonMichele and I are delighted with the outstanding repair and restoration on her "Baby". Although she takes care of her prized car, an unfortunate break on a belt pulley caused an accident and much damage where the insurance company wanted to total her. We're very pleased with the outstanding professional work you and your team did
Pat Desmond
Auto Body Repair ArlingtonFrom the first time I entered this shop I felt welcomed and that my car was their top priority. If you want to have peace of mind know you and your car are in great hands down this is the place to go. They will work around your schedule to help you drop off and pick up your car. The work that is done is just as if your car was taken to the dealership without so much of the invoice shock. I could go on and on but you get the point. Thanks Donna and George!
Tracy Parker
Auto Body Repair ArlingtonI took my car in after minor damage and surprised what a difference it made! Every detail was covered and restored. They do top quality work and are prompt!! I will recommend them to my friends. Also honest!!
Debbie
Auto Body Repair ArlingtonI more than agree with the 2 other reviews. These Ladies nailed it. I have always taken my cars to George and have know recommended multiple friends to follow suit. If you need it done right by a fair and honest provider, this is the place. They deal with all you Insurance nightmares and you just get your car back better than you ever imagined.
Thanks George/Donna
Jeff McCoy
Jeff M.
Auto Body Repair ArlingtonI have taken my car to Nu Way twice now, and will be bringing it back again for something else. The service is exceptional and prompt. George is great, has helped me save money without compromising the quality of the job. I recommend Nu Way to anyone who needs collision damage repaired, and he has also done minor mechanical work for me also(rotors, ball bearings, etc).
Joshua
Auto Body Repair ArlingtonA big thank you to Nu-Way Car Center on California Lane for the exceptional job on my SUV. We've been taking our vehicles to George and Donna for the past 22 years and have always been pleased with their work. Another great job! It is so nice to have a bodyshop you can depend on and trust
Lisa Osborne
Auto Body Repair ArlingtonThank you @NUWAYCARCENTER for taking care of me this afternoon! Great #CustomerService and they were quick! Glad to be back on the road!
Kamal Heikal
Auto Body Repair ArlingtonAs an automobile owner I can honestly say that Nu Way is, hands-down, the best auto body shop I've ever known. They are fast, thorough, and professional. That is why, as the owner of Matthews Insurance Group, I have continuously referred business to them for 16 years. I send all my customers, family, and church members to Nu Way because I know I can trust them to treat people right and to do an amazing job.
Matthews Insurance Group
Auto Body Repair ArlingtonHail damage on my Lexus. Pretty much got my whole car repainted it looks absolutely wonderful. Brand-new!. Donna is fantastic.
Christine Hammons
Auto Body Repair ArlingtonBest place to have your car repaired. He's good at what he does best.
Samuel Jegede
Auto Body Repair ArlingtonI brought my BMW to Nu Way for three auto repair projects over the past couple years. First I used their paintless dent removal to remove a big dent in my front fender that been there for years because I thought would cost forture to get fixed. Donna gave me a very resonable quote, I scheduled the work and it was done in a few hours. It looked like new again.
My second repair was a bigger job with an insurance estimate that required a new door, body work on several panels and painting. Donna did a great job with keeping me up to date on the progress, and their team did a great job, with the end result was that my car looked better than before the accident.
The third repair was a smaller project, to adjust/rehang my rear bumper after a minor finder bender, which now looks new again.
I keep going back to Nu Way for a simple reason.........Trust. Because I know that when I bring my car to Donna and her husband at Nu Way, I know the job will get done right by their team. I know the quote will be resonsble and the project will be done on time if not early. I know that Nu Way stands behind their work 100%. I know that I will get the same level of fantastic, friendly customer service that makes me want to come back.
With so much to do every day, and then having to deal with an auto body repair, especially after an accident, it's wonderful to know there is a company that can be trusted to take care of it all.
All I can say is Thank You Nu Way Car Center!
Alan Campbell
Auto Body Repair ArlingtonMy car looked great ! Nu Way is the best shop around!
Anonymous
Auto Body Repair ArlingtonThese folks are great. This is the second time I have had a car repaired through them. They work well with my insurance company and go above and beyond.
Brendan Baird
Auto Body Repair ArlingtonMy mother and I were highly impressed with Nu Way from the first meeting where my mother asked for a rough repair estimate from photos of the damage to my candy apple red '95 Mustang GT Convertible after failure of a pulley for the Serpentine belt caused loss of control and the car plowed into the side of a Blue Bell ice cream truck! Other repair shops would not estimate unless the car towed there first and even refused to estimate after the insurance company said they wanted to total it. George was gracious and professional from the outset, showing other classics they had in shop, explaining what they were doing, and he even drove his own classic Mustang the day I went with my mom to check out the shop to see their work on classics. George provided an estimate sight unseen from the photos, then arranged to have the car towed, and provided a subsequent supplemental estimate of the additional refurb work I wanted to have completed. George and team were always cordial to my Mom when she stopped by to check progress on "Baby" for me when I was at work. From start to finish, Nu Way's team provided very professional service and treated my car with the excellent care and experience needed to repair the damage and refurb her to the "like new" quality I wanted, and at the price estimated! Thanks again George, Donna and team Nu Way!
Michele Desmond
Auto Body Repair ArlingtonExceptional service!! Our family has used NuWay over the years and highly recommend them!
Patient
Auto Body Repair ArlingtonWe are driving and living better because of the great care of our car repairs. Nu Way Car Center is a great place to take your car's body work. Thank you very much for your service.
Bobby and Jackie Erwin
Bobby and Jackie Erwin
Auto Body Repair ArlingtonThey are so nice and friendly, I have a Honda Civic and the brake lights kept on while the car was off, they fixed it for me for free, thank you so much guys
Elahe H.
Auto Body Repair ArlingtonNadine pretty much nailed it — this place has been getting it right for as long as I’ve been driving. Not only do they do a great job with the repairs, the pricing is always reasonable, and they’re good at handling the logistical nightmare of dealing with my insurance company! I once got rear-ended, and brought my car in on a Friday. Insurance company tells me they won’t pay for a rental til Monday because the car is still ‘drive-able’. George talks to them, and 10 minutes later, voila! I have my rental, no problem.
I can’t say enough nice things about this place! Trust me, people — good mechanics (much like good BBQ) are found in the little hole-in-the-wall establishments.
Anika F.
Auto Body Repair ArlingtonNu Way always does an amazing job.
Trina Johnson
Auto Body Repair ArlingtonWe recently took our 2016 Toyota Prius to Nu Way Car Center and they did an excellent job on our front end collision work. They are a family owned business and have been serving the Arlington community honorably for many years.
Robert T.
Auto Body Repair ArlingtonI have had my car there twice and both times their work has been excellent. The best in town
Marshall W.
Auto Body Repair ArlingtonMy car was hit while parked. They fixed it and it looks as good as new. Thank you for the great work.
Betty S.
Auto Body Repair ArlingtonGeorge, Donna and the rest of the Nu Way team are the best in town, hands down! I brought my car to them the first time this past May on recommendation from a friend and they did not disappoint. So when I got into yet another accident two weeks ago, I knew immediately where I was going. I'm very particular with my car and each time, it came back to me as good as new.
Amr Makki
Auto Body Repair ArlingtonThank you so much the outstanding job you did on my car. I wanted you to know I appreciate everything you did in helping me with my car repair. Everyone there went above and beyond!!
Conne McMillin
Auto Body Repair ArlingtonI have been going to Nu-Way for the last 10 years atleast. I remember I went to them the first time when I was in high school and had a fender bender but was to scared to tell my parents. George fixed the car up in no time and had it looking better than it did before it was in an accident. Great service, awesome people that will go above and beyond to make sure you are happy.
Mo Iqbal
Auto Body Repair ArlingtonI am happy with the repairs done on my car. It was nice doing business with you again.
Cassandra
Auto Body Repair Arlington
We came here after seeing reviews online, and I gotta tell you, it's a miracle! Our Saab wagon got rear ended, and we were SURE it was gonna get totaled because parts are so uncommon and the KBB value is low, even though we've put tons of work into it.
These wonderful people made it look BRAND NEW! They fixed the original parts and it looks perfect!
Erin Alvarenga
Auto Body Repair ArlingtonFixed my vehicle and got me back on the road fast. Professional service and would definitely use them again. Thank you Nu Way!
Colleen Morgan
Auto Body Repair ArlingtonAbsolutely love this place and the owners. I wouldn't dare go anywhere else for auto body repair. Very professional establishment. Top notch repairs done expeditiously.
Eltrina J.
Auto Body Repair ArlingtonI was extremely pleased with Donna's team at Nu Way. I was impressed with how clean the shop and office were. The cars to be repaired were neatly parked out front. There were no swim suit calendars, etc... these all tell me that they are focused on their work.
They even picked up my car since I was sick. It was done on time. And my car looks GREAT. The price was great. I have no reservations in recommending them to all of my friends.
Mark P.
Auto Body Repair ArlingtonI took my car here to have a spoiler put on. They did a quality job. I would recommend Nu Way to anyone. Great customer service, and very knowledgeable staff.
Anonymous
Auto Body Repair ArlingtonExcellent place to take your vehicles for any paint and body repairs. Very professional and on time service. I take a lot of vehicles here and never have had any issues. Thank you guys for what you do!
Shane Styne
Auto Body Repair ArlingtonDonna and George are great! Friendly, honest, knowledgeable and amazing communication. Donna is super quick at responding to messages. Getting your car fixed can be a drab and Donna and George worked with me and made it as efficient and smooth as possible for my situation. Thanks guys!
Judy
Auto Body Repair ArlingtonProfessional, high quality, and great customer service! George loves what he's doing and it shows in the quality and craftsmanship that he and the people of his shop perform!
Jason Ferrier
Auto Body Repair ArlingtonThere are few places that earn my money and respect for the work that is delivered.... this is one of those places. Very upfront, patient and helpful people. My car came out awesome! Thanks to Donna and her husband for the awesome experience.
Vince Chacko
Auto Body Repair Arlington
My car was pretty dinged up due to a recent storm that passed through arlington. I got hit by some hefty branches leaving me with enough dings and scratches that made it worth filing a claim.
I’m so impressed with Nu Ways work. My car looks amazing. Just like the day I purchased it. Thank you Nu Way team for making this such an easy process while educating me along the way!
Jessica Combs
Auto Body Repair ArlingtonBeen dealing with these guys for more than 20 years. Always takes care of all the small details. Always happy with the work. N if it's not done rite. They'll do anything and everything to get it done.
Mad I
Auto Body Repair ArlingtonCompletely Satisfied
Excellent quality service
Explained any questions I had.
William Freeman
Auto Body Repair ArlingtonThis auto body shop is the best there is…anywhere! My family has been going here for years, and they will never rip you off. The owners, George and Donna, are great, honest people, and I cannot recommend this place enough. I don’t know them personally, only from my family’s many car accidents, and all our interactions with them have been pleasant and painless, which is pretty amazing considering that I only see them after a car accident.
They’re always candid about what needs to be done, and have even fixed little things they saw wrong when I brought the car in for body work, like a previously broken lock or cracked hubcap without me even mentioning it.
The shop looks like a little hole in the wall kind of place, but they’re very professional.
Nadine F.
Auto Body Repair Arlington Phenominal job!!! Thank you so much! That's why I've been using you guys for almost 20 years.
Brett Matthews
Auto Body Repair ArlingtonWell guys since we had hail in the Arlington area last year so guess what, you get to do another First Class Job on our vehicles. So with that said, see you next week!!! When I told the Adjuster from USAA that we were taking the cars to you, he said, Those folks do Excellent work!
Tommy Stoneham
Auto Body Repair ArlingtonNu Way Car Center made our 2005 Jaguar look like it was fresh from the showroom floor. They provided a beautiful paint job and kept us informed all during the project. They are definitely a pleasure to work with and their pricing is very competitive.
Sharon Croxton
Auto Body Repair ArlingtonNu Way Car Center is the place to go for your car repair needs. I have been using them for over 15 years and they have NOT disappointed . Donna have given excellent service in providing a rental car and taking care of all in insurance information. My car is always beautifully repaired. I won't be going anywhere else.
Laura Baker
Auto Body Repair ArlingtonGeorge & Donna,
Thank you for taking care of my daughter’s car. She loved it
Jason McMahon
Auto Body Repair ArlingtonI have been going to Nu-Way for the last 10 years at least. I remember I went to them the first time when I was in high school and had a fender bender but was to scared to tell my parents. George fixed the car up in no time and had it looking better than it did before it was in an accident. Great service, awesome people that will go above and beyond to make sure you are happy.
Mo Iqbal
Auto Body Repair ArlingtonThis is an exceptionally good, auto-body center. They did a very nice job in repairing my Acura. They went beyond what was required and made my car look even better than before the accident. I have used several body shops before for other repairs and used to go to big-dealer operated places. They only have profits in mind. Nu Way is different. I would recommend this place highly and will keep them as the first place to go for a collision repair (if I ever need one but really hoping that I will never need to).
Ras
Auto Body Repair ArlingtonDonna and the crew are always happy to see me. My husband is less happy that I'm a frequent customer. Appreciate the quick turnarounds & lack of judgement regarding my driving skills. Great job team!
Amy Cearnal
Auto Body Repair ArlingtonHONEST. They fixed the problem with clutch pedal and fixed two other problems they found at no additional charge. My family has been using their service for years. They do great work at a reasonable price. I highly recommend them.
Shawn Ruzek
Auto Body Repair ArlingtonInexpensive, fast, and good work.
Shawn Ruzek
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